Note: iTunes® & iPOD® do not support WMA protected audio files.
Downloading Content
After downloading your purchases you need to be connected to the Internet the first time you play each song, to automatically receive a digital license.
Such process might be blocked by firewall software like Microsoft Firewall and/or Norton Internet Security. Make sure you make all necessary adjustments.
Plays For Sure
Look for PlaysForSure logo on your next media player and know it
will work with your Digital Purchases.
Use the information below to get quick help on a
variety of topics such as music management, music
licensing, terms of use, system requirements and
more. Don't hesitate to
contact us if you have a question or experiencing
difficulties with our services.
On the list below you will find the most common issues/problems that our users experiencing. 99% of those cases are answered
below on per case basis. If your problem is not described below, please do not hesitate, contact us immediately.
How can I use the music I bought and downloaded on my computer?
After downloading your music you can listen to it unlimited times, you can easily make up to 10 audio CDs (per track) and you can transfer it
to a compatible portable device as many times as you want.
Cannot burn an audio CD? Getting Licensing Errors?
Music downloaded from our service needs to be licensed. Each song acquires a license the first time it plays.
So your first concern is to play/open each track
to get a license. After acquiring the license open Media Player and burn an audio CD by using the "BURN" feature of Media Player.
In other words the software you are using to burn an audio CD might not be compatible with the licensing process.
Cannot transfer music downloaded to portable player?
First and foremost you need to make sure your player is WMA compatible.
Music downloaded from our service needs to be licensed. Each song acquires a license the first time it plays.
So your first concern is to play/open each track to get a license. After acquiring the license open
Media Player and use the "SYNC" feature of Media Player to transfer songs to your portable player. In other words
if you player is compatible with WMA the program you are using to transfer the music might not be compatible with the licensing process.
You cannot play music cause of licensing issues?
First of all make sure you use Media Player to play music downloaded from our site. If you do use Media Player and still
cannot get a license or you are getting licensing errors then make sure there is no Firewall or other Internet Security software
that might be blocking the process. Disable that feature or add the Media Player
process in the exceptions and retry playing the song.
"Unknown Error" or "Secure storage protection error" when playing music?
This is a very rare problem BUT we need to address it. If you indeed getting the above titled errors then in most cases a reinstallation
of Media Player will do the trick. To find out more on this type of errors visit Microsoft's website.
Tip: This problem usually applies to users with Media Player 9 or 10. We do not have any feedback from either users nor Microsoft for this problem occuring on Media Player 11.
Transfering from one PC to another & licensing.
Please do not forget to always backup your music and music licenses if you are using Media Player 9 or 10.
Details for such process you can find here.
Users of Media Player 11 do not have the option to backup nor restore licenses. For this purpose we added a feature of issuing a new
license for each song. You can find a link under each purchased song that serves this purpose of relicensing. Remember you can only
get a new license up to 5 times within a period of 1 year. That is a rule placed by Music Labels to avoid excesive use and piracy on the licensing process.
You are getting an "Identifier Not Found" error.
The above message means that the download was not completed succesfully. Just redownload the track and everything should be fine.
